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1. A booking is accepted on receipt by us of a completed booking form with a deposit of 75 pounds per person and once we have issued a confirmation. The balance of the full holiday cost is due 8 weeks ( 56 days ) prior to your holiday start date. If the balance is not received by the due date we reserve the right to cancel your booking and apply the cancellation charges as detailed in Paragraph 3 below. When booking are made less than 8 weeks before the start of your holiday , full payment must be made when booking. We have a card surcharge of 1.5% on all card payments.
2. Prices quoted in this brochure are in pounds sterling and are intended as a guide only . Hooked on Cycling reserves the right to alter any prices at any time before your holiday is accepted. If at time of booking the price is different to that in our brochure you will be advised the revised price applicable before the booking is accepted. After your full balance has been received your holiday price is fixed. We reserve the right to impose surcharges once we have issued a confirmation. Surcharges will only be imposed due to variation in transportation costs and exchange rates.
3. Cancellations must always be made in writing and are applicable only on the day received by us. The following cancellation terms apply
Up to 56 days prior to holiday start date - loss of deposit
35-55 days prior to holiday start date - 50% of total holiday cost
28-35 days prior to holiday start date - 75% of total holiday cost
1 -27 days prior to holiday start date - 100% of total holiday cost
Any refunds will be made by cheque and in pounds Sterling
4. If we need to cancel your holiday we shall offer ether an alternative Hooked on Cycling tour at similar cost or a full refund.
5. If you need to make alterations to your holiday after your deposit has been received and accepted by Hooked on Cycling we shall do our utmost to help , we do however charge an administration fee of 20 pounds per person.
6. For your security Hooked on Cycling complies with the EU travel package directive and your payments are held in a Trust account until completion of your holiday.
7. It is a condition of booking that clients have adequate insurance with a reputable insurer to cover personal injury , medical expenses, repatriation expenses, loss or damage of luggage and its contents and expenses associated with cancellation or curtailment. The client is responsible for any loss or damage to baggage , bicycles or personal possessions or any consequential loss resulting there from. Hooked on Cycling accepts no responsibility for loss or damage to baggage, possessions or bicycles while in transit with us or our partners. If a client becomes ill , all hospital expenses , doctors fees and repatriation costs are the responsibility of the client and Hooked on Cycling shall not be liable to refund of tour cost. We have a policy underwritten by UK Underwriting Ltd. which provides the following cover , Medical expenses £10m , accident £15000 , Personal liability £2m , activity equipment £1000 , legal expenses £25000 , along with cover for cancellation and curtailment. Clients must provide on the booking form a policy number and insurance company name or choose to take this above mentioned policy.
8. We do our utmost to ensure yo have an enjoyable holiday. If you have any problems please contact us or our partners immediately and we shall do our best to resolve them. Any complaints should be notified to us as soon as reasonably possible and in any event notified to our office within 15 days of the end of your holiday. Please not that some hotel services may not be fully available for the full duration of the booking season.
9. Clients must ensure they have or plan to have adequate fitness to enable them to complete their chosen tour.
10. Hooked on Cycling cannot be held responsible for breakdown of clients own cycle. In the event of a breakdown which results in a tour not being completed Hooked on Cycling shall not be liable to refund any tour cost. In the event Hooked on Cycling will do their best to help get the client to the next hotel or back to the start location any cost incurred shall be the responsibility of the client. If a bike is hired from Hooked on Cycling full emergency backup to severe mechanical breakdown is provided.
11. The information contained in this brochure is to the best of our knowledge correct , all information is subject to alteration without notice. Hooked on Cycling accepts no liability for any inaccuracy in the information produced.
12. If the actions of you or your party cause damage to accommodation or property of a third party or cause accident on the highway you agree to indemnify us against any claim ( including legal cost ) made against us by or on behalf of the owners of such accommodation r property or resulting accident.
13. Hooked on Cycling cannot be held responsible of the conditions of the highway or trials or for other users of such routes which are included in our tours and at all times you cycle at your own risk. We are therefore not responsible for death , injury , or illness, of customers on our holidays..
14 Our Group tours are International. We sell Internationally and also share departure dates with other European Companies and therefore cannot guarantee the composition of a group in terms of nationality, age, singles or couples.
15. Group and guided tours may need a minimum number of participants to start ( and will be highlighted on your confirmation ) , if this number is not achieved you will be notified 4 weeks prior to start of the tour , if the minimum number is not specified on our booking confirmation then the holiday will not be canceled by us due to not having the minimum number of participants. On a guided trip if numbers are not achieved we may still go ahead with the trip, in this case you will be notified that the minimum numbers were not achieved and that the tour is going ahead as planned or of any adjustments to the tour.
16. Our bikes are serviced after each outing however it is the responsibility of the guest to satisfy themselves that the rental cycle is in roadworthy condition.
17. On our self guided tours the maps and route directions provided are for guidance only. We cannot accept responsibility for any inaccuracies of the published material which you will receive, to the best of our knowledge, was correct at the time of printing.
18. These conditions and any contract to which they apply are governed in all respects by Scottish Law with jurisdiction of the courts of Scotland
Last updated 23/4/07
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